Cleaning & Moving Service Policy

Viret Cleaning and Moving – Service Policy

This policy outlines how our cleaning and moving services are delivered.

🧼 Cleaning Policy

Scope of Service:
Includes general cleaning, deep cleaning, and end-of-tenancy cleaning. Specific tasks are agreed upon before the service.

Access:
Clients must ensure access to the property at the scheduled time.

Supplies & Equipment:
Our team arrives with necessary cleaning products and equipment unless otherwise agreed.

Satisfaction Guarantee:
If you are not satisfied, please notify us within 24 hours, and we will aim to resolve the issue.

Limitations:
We do not guarantee removal of permanent stains, mold, or damage caused by neglect or wear.

🚚 Moving Policy

Scope of Service:
Includes packing (if requested), loading, transportation, and unloading.

Packing Responsibility:
Customers must ensure items are packed unless packing services are booked.

Fragile Items:
Must be clearly labeled. We are not liable for damage to items not properly packed or disclosed as fragile.

Delays:
Delays caused by access issues, weather, or unforeseen circumstances may affect timing.

Heavy or Special Items:
Must be disclosed in advance (e.g., pianos, large furniture). Additional charges may apply.

Safety:
We reserve the right to refuse moving items that pose safety risks.

⚖️ General Service Standards

• We aim to be punctual and professional at all times

• Our team treats your property with care and respect

• Clear communication is maintained throughout the service